Social Media

Social media is fun – and this is good, but it is also bad. While I consider myself very lucky to be a social media consultant, doing something I love, I am also very aware of the fact that once I log onto a social networking site, I can get lost in there and stay on that site far longer than I had planned. Here are my tips for making sure your social media efforts are as efficient as possible:

1. Set a schedule. If you blog and do social media for clients, you need to be on a fairly rigid schedule in order to avoid wasting time. The same applies if you do your own social media. Example: I like to write first thing in the morning. So I write from 8am-10am, then visit social networks from 10am-noon. After lunch, from 1-2pm, I answer emails. It’s not that I never get tempted to visit Facebook first thing in the morning, but I usually manage to stick to my schedule.

2. Avoid multi-tasking. Multi-tasking may feel good – you may feel like you’re getting more done -but in fact, research has shown that it slows you down. So try to focus on one task at a time. I had to work very hard on this, but now when my blog dashboard is slow to, say, upload an image, I just wait patiently, resisting the urge to use these few seconds to peek into my Twitter timeline.

3. Use the same content more than once. There’s no need to reinvent the wheel! Got a fabulous white paper? Break it down into smaller sections, simplify the language, and use that for several blog posts. Posted something on Facebook? Post it (maybe a little shorter but the same general idea) on Twitter too.

4. Don’t forget conversation. Conversation is just as important as creating fresh content. You don’t have to create fresh content daily. Once or twice a week is quite enough – the rest of your social media chatter can – and should – be responses to what others are saying.

5. Limit your social media channels and tools. There are so many social networking sites out there, and so many tools to help you manage your social media marketing. But you shouldn’t spread yourself too thin. Pick just a few (2-3) social networking sites and focus on those. And use just one or two social media tools (for example, Sprout Social for social media reporting and monitoring).

Of course, you’re human, and even the best laid plans will not always guarantee that you won’t find yourself so absorbed in a social media site that you waste precious time on it. But it’s still good to have a social media plan, and to follow it – most of the time.

I started a recipe blog a few months ago. I cook a lot (mostly bake actually), and I found myself posting more and more recipes on my personal blog, to the point that it was becoming a food blog, which was not what I wanted.

So I thought to myself, since I’m doing the work anyway, why not start taking photos too, and set up a recipe blog?

A few months later, that blog is slowly building itself a presence in search engines and a readership.

It got me thinking, how wonderful social media is. Up until just a few years ago, someone like me, with awesome recipes (if I do have to say so myself!) but no desire to cook full time, would have just one option- sharing her recipes with friends and family. Which is fine! But how wonderful to be able to publish all those recipes, document them, put them out there so that people who look for similar recipes can actually find them and try them, even if I don’t know them at all, even if they are far away.

A lot has been said about the accessibility of social media. Some don’t like it – they say that the Internet is filled with crappy sites and mediocre content. True – but that’s exactly why we have search engines, and why those search engines – especially Google – are working so hard to bring us only the high quality material.

Social media sites are just as efficient in this respect, because generally, only worthy content will go viral in social media and get distributed to lots of people.

So yes, I love blogs, and search engines, and social media. Of course, you can’t just set up a blog and expect to get discovered – it’s good to have at least a basic knowledge of SEO, and it’s also good to participate in social media sites, so that people will find your site, recommend it to others, and – most importantly – link to it. Backlinks are very, very important when it comes to your site’s search engine rankings.

But assuming you do all that, and are patient – these things take months, you’ll likely be rewarded with a small but growing audience that reads your content, enjoys it, and uses it.

I just love social media!

Social Media Pet Peeve: When Apps Post on Your Behalf Without Permission

I’m not even sure it’s a pet peeve, actually. It’s quite serious. When I recently joined a Twitter tool as a beta user, I found out later, after I had used it for a few days, that the tool used the permission I gave it to access my Twitter account to post on my Twitter [...]

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Social Media Is Just A Small Part of Your Marketing Mix

I wish I could tell you that by hiring me, you are going to eliminate the need to do any other type of marketing. But you won’t. By hiring me, or any other social media manager, you are adding to your marketing mix. You’re adding a wonderful, powerful, relatively affordable tool – but it’s an [...]

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Incorporating Social Media Into Traditional Marketing Campaigns

I like the way Amex is incorporating customer tweets into its new television commercial: By doing so, Amex achieves four important goals: 1. The tweets tell a story of all the wonderful things you can do with Amex Membership Rewards Points. And they tell the story so much better than if Amex would have told [...]

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Can No Longer Recommend Pagemodo to My Clients

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Pagemodo seemed like the ideal solution for creating Facebook pages on a budget. No need to hire a designer and a Facebook developer – you simply use templates to upload images and text and create fairly professional looking Facebook Welcome tabs – an easy way to increase conversion from visitors to fans. I’ve been using [...]

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How to be Social

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Every company should do this. If your goal is to become a truly social company, make your social presence known. Post these social media buttons everywhere. They need to be visible on your website of course – and don’t place tiny buttons at the very bottom of the page! Make them large and place them [...]

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The Customer Service Side of Being a Social Media Consultant

If I had to pick the one aspect of being a social media consultant that I least enjoy, it would be the customer service side. A big part of managing the Facebook page of a consumer oriented company is responding to consumer complaints.

Anyone who ever worked as a waiter or a waitress (I did as a student) will tell you that they will never ever be rude to waitstaff, or under-tip, after being on the other side of dining in a restaurant. The same goes for customer service, I imagine – if you ever had to deal with customers, you will always remember that on the other side of the line there’s a person, and that even if she represents a company, she’s still very much a human being and being polite and courteous is not just the right thing to do, but will likely get better results.

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The Connection Between Search and Social Media

I recently discussed Google Adwords performance with a client. I don’t manage their Google Ads – they do it in-house. But when possible, I like to stay updated on all aspects of a client’s marketing efforts. Anyway, this client told me that the more he examines his Google Ads conversion rates, the more he’s convinced of the power of social media – he has found that those who land on his site after searching for the brand convert much better than those who land on the site after searching for related keywords.

This is not exactly a surprise, of course.

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